Judy Rae Merhar

Review of Callway Villas Apartment

I'm the (paying) parent of a resident. It took 24 ...

I'm the (paying) parent of a resident. It took 24 hours and multiple calls to get someone to go see my daughter's apartment, which had 3 inches of water due to busted pipes. Management refused to move her to a dry apartment (even though available). It's been a week, still not fixed...and she has no access to the main living area, no water or means to make food or heat food. We've had to pay for several nights in hotels and have food/water delivered to her (she doesn't have a car)...and when my daughter asked if someone could drive her to the hotel we booked, they said no :( It's a helpless feeling, especially since we live out of country. Very poor management (owners). Would NOT recommend!

Update: I'm adding more images to what my daughter and her roommate came home to a few hours ago. Please tell me how this mess is considered a safe and acceptable place to live...and to make matters worse, when she and her roommate returned, maintenance didn't lock their front door?! And still no running water :(

March 22, 2021 update - As you can see in the images (one month after the storm), hardly anything has been done to fix my daughter's apartment. Granted, she does have heat...but pipes are still broken downstairs and she's unable to use the kitchen, living room and downstairs bathroom. Callaway Villas offered "alternate" accommodations in the form of an unfurnished dorm room and is allowing her to eat from a meal plan, which is progress....but charging us $550 a month for her to only have a bedroom as a living space is completely unreasonable. And worse, her apartment is not the only one in this unlivable state!? Poor management is one thing, but for over a month leaving kids in this mess, well, that's the saddest part.

(And Rachel K., who responded to my last post, I have never worked with Lylah. No clue what you're talking about here? I did reach out multiple times to your help line weeks ago. No more reaching out on my part. You can contact me. You have our information, you've had it all along.)