Jill Koch

Review of Connecticut Veterinary Medical...

My husband and I brought our dog into the ER after...

My husband and I brought our dog into the ER after he had escaped for 22 hours. We ended up finding him swimming at Branford Point. He was in shock, shaking, very nervous as expected, and exhausted. The two techs came to my car with a gurney but had no idea how to get him on. My friend and I ended up carrying him inside since they staff were pretty much useless. They asked us to put him on the gurney and we did. The same two techs asked us to make him lie down on it which I was not going to force him to do. He was still shaking and I asked for a blanket for him. One tech said they had blankets available then just stood there. I had to ask her to get a blanket for him since she did not get the hint the first time. I cannot fathom how these people were so inconsiderate of the situation. They did not know what to do with my dog even though we called 30 minutes prior telling them what happened and we were on our way. Although this duo was extremely incompetent, the vet was lovely and quite caring. She seemed genuinely concerned and was able to let us take our guy home within 30 minutes. The techs made my husband wait in the lobby another ten minutes to pay while my dog was in the car wanting to go home. We are disgusted at this unfortunate experience and those techs should be fired. We will NEVER go back.