We ordered our dumpster Wed May 8th 2018 at approx...

We ordered our dumpster Wed May 8th 2018 at approx. 9AM in the morning. I requested that the dumpster be delivered the same day or at the latest on Thursday because we are moving next week, but Alpha Dumpsters informed me it was company policy that they have 2 days to deliver a dumpster. I agreed and was informed that my card would be charged and our dumpster would be delivered on Friday May 11th in the morning. It should be noted that our email confirmation contradicted what i was told about same day delivery. In their very own email confirmation they talk about same day delivery even though i was told it was company policy that it takes 2 days: "(IF YOUR DUMPSTER WAS ORDERED FOR SAME DAY DELIVERY YOU MUST NOTIFIED US WITHIN 1 HOUR OF THE RECEIPT OF THIS EMAIL)."

Regardless, our card was charged and therefore i lived up to my end of the bargain. Late Friday morning our dumpster had not arrived so i called Alpha Dumpsters and the girl who answered was nice, put me on hold, and came back and said her dispatch said we were on the schedule for today and we should expect the arrival in the afternoon.

Knowing their offices close at 4pm on Fridays i called back at 3:20 because we still have not received our dumpster. This time the person who answered was very short and spoke to me as if i was an annoyance. She told me she would call dispatch and call me back. At 3:41 pm the same girl from Alpha Dumpsters called me and assured me that our dumpster was on its way to us and that it would be delivered today before 5pm. I gave her a very grateful "thank you" and started to ask a question but she hung up on me without saying "your welcome" or "goodbye." My question was going to be "what happens if they don't come, can i have a number to call or will they come on Saturday?" but she had already hung up on me.

It is now 7:24PM as i write this review. The office is closed until Monday and nobody delivered our dumpster. If something went wrong, nobody informed us, no driver called, and the company didn't call. Maybe this isn't important to Alpha Dumpsters but we were really relying on them. Should we expect to have to wait until Monday now?

I'd much prefer to be leaving a good review right now. But with this outcome and customer service i have no choice.