I would've given 5 stars had it not been for the r...

I would've given 5 stars had it not been for the rudest encounter I've ever had at the ticket counter. As soon as we walked up to the counter, the girl, the name tag was Sarah I believe, she had short brown hair with red highlights and looked to be in her early twenties, gave us the ugliest look and didn't even greet us. Now, we haven't been to the zoo in a while, and back when we did we got free tickets by using A Bank of America card when it was the first weekend of the month. So obviously we tried doing that, and she aggressively tells us that we can't. This wouldn't have been an issue, had she given us an explanation. Any ounce of politness this woman had, if she had any in the first plave, flew out the window as she tolls her eyes and starts cursing under her breath. At this point we didnt even want to go in anymore, but we pay the money, still without an explanation as to why we couldnt get the free tickets. She glares at us as we walk away and continues to mumble. The lighting show was great, my family and I had a great time, its just a shame it started off like this.