impossible to call the call center, after a day an...

impossible to call the call center, after a day and a half of attempts, a kind person replied that she said I can't help her I can pass her on duty: communication dropped. I tried with mail with null results. they gave me a telephone appointment with my "contact person" (???) after another three days. They gave me incorrect information about my checking account. The request for an appointment in person with my agency has not yet been answered. Conclusion After 14 days, a transfer that was made to me still has not arrived in my account and it is not known where it is.