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Kim Skrainka

3 years ago

This hotel has thought of everything for the trave...

This hotel has thought of everything for the traveler. They provide awesome service in a beautiful location. Karina contacted us to find out when we were arriving at the airport, made sure we had transportation to the resort. We were greeted by name upon arrival, told our luggage would be sent to our room and then whisked to a continental buffet breakfast that was out of this world good. Dinners were a culinary delight as well. If you have never been to a hotel that all employees go out of their way to learn your name and then use it....you are in for a treat here! Making sure that all your needs are met is an understatement...they retrieved medication from a pharmacy for us, to booking great adventures.

We stayed in a tree house room. Wonderful. We were greeted with a personalized note, flowers, wonderful soap, and reuseable water bottles with our names on them. The bed was wonderful. Loved the feeling of the bathroom. The shower had a skylight and window showing the rainforest...so it felt like you showered outside (minus of course the bugs).

The adventures that we booked were a snorkel tour and mayan ruins expeditions. Medel was a super guide, pointing at all the fish with a wand and giving lots of information. Including when we saw a reef shark! Our mayan ruin guides Anatacio and Jose were awesome. Not only did they know the mayan ruin information, but had their binoculars handy to point out birds, monkeys and iguana.

If relaxation is the goal....The dock had a great open air "hut" to relax,feel the breeze and to be beguiled by the beautiful ocean, while sitting in either an adirondack chairs or lying in a hammock. If you wanted to sit by the pool you could, or lounge on the beach (either in the shade of beautiful palms/coconut trees or in the sun).

Happy hours were fun. You could meet other guests, play games or just sit on the veranda and enjoy the conversations there.

My only regret is that we didn't stay longer. We will be back! Also, I convinced my siblings to give a stay at this hotel as part of a christmas present for a 2017 vacation to my parents!

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