I called for help and for 15 minutes was rudely pu...

I called for help and for 15 minutes was rudely put on hold until finally someone answered. I told them my story, that I'm staying with someone, basically homeless, they tilde if I didn't put the case in his name they can't help me. So basically I was denied food because my boyfriend has to put it in his name. This isn't a permanent place for me. So thanks.