Took my car there several weeks ago due to a recal...

Took my car there several weeks ago due to a recall on the airbag inflator. Got there an hour before I needed to leave for work and was assured they would have me out in time. Unfortunately that didn't happen. I was told by a nice lady that the fella that was assisting me wasn't clear about what he needed from my car before I got out and then didn't follow through with the necessary paperwork which was part of the hold up. Then when I got the call telling me it was done, the same guy was short with me, especially after I asked if they could wash and vac my car for making me over half an hour late for work.

When I got my car, the vac job was def half-assed and the nice lady told me the fella that made me late and had a chip on his shoulder had been dealing with some physical pain lately. While I sympathize, that doesn't make it ok to give lousy service.

Worst part is after getting the car back, the airbag light comes on the dash. I call and tell them since the airbag inflator is what they replaced. They tell me that it couldn't possibly be something they did and if I brought it in to have them run a diagnostic check (something Advance Auto does for free), they would charge me around $80. AND I'd have to pay for whatever the repair would be myself. Even though it's obviously possible it was something one of their techs did.

I had work done there over 10 years and felt completely ripped off. Clearly, not a whole lot has changed. I'll stick with my regular mechanics. Great guys doing solid, honest work for fair wages. Appletree & the rest of Corporate America can kiss my A$$!