Visited Store, brought home literature of items we...

Visited Store, brought home literature of items we were interested in. Our sales rep was Maureen. Called back requesting quotes. Had to email to check on quotes. Maureen had difficulties in getting the proper pricing, said she would call manufacturer and get back to us.....been 3 weeks, never heard back from her. We have a healthy budget for some custom pieces, however, the customer service at this location is crazy poor.