Laura H

Review of SouthwestRe

This company also called, First Automotive Service...

This company also called, First Automotive Service Corp.
I purchased service contract for a used car that i bought 3 yrs ago. I was sold 6 additional years or 75000 miles coverage for $3000. The car had 49k miles when i bought it and was told im covered until 124k miles. Today, my car has 99k miles and was told my policy expired because i reached the 75k miles. The dealership i bought it from closed. Initially one of the customer service representative said it was a mistake and was going to talk to the underwriter to fix it or give a refund. I then received a phone call saying there is nothing they can do and it is what it is. They keep saying i had coverage to 75k miles. When i had to choose coverage, there was 12 month or 12k or 24 month or 24k which was much cheaper. but i choose the best policy they have and they dont honor it. keep in mind, i did not make any claims until now, 3 yrs later. THIS COMPANY IS A SCAM. AVOID IT.