April Nguyen

Review of Potomac Pediatrics

First of all, Dr. Suri and the other providers ha...

First of all, Dr. Suri and the other providers have been good to us. However, it is very disheartening when the the office staff does not make considerations to accommodate a toddler who is 10 min late for a follow up after diagnosis of croup and steroid treatment. Despite leaving the house early, the heavy downpour and the delay of getting a still sick child out of the house on time for the appointment is an almost impossible task.
Yes, we understand that the Doctor's time is important, and that's why we have been patient in waiting 15 minutes every time we are seen and we will not be asking for a late fee (unlike how we were asked for a late/cancelation fee from the practice).
We will be looking elsewhere for pediatric care where understanding and empathy for certain situations are taken into consideration.

*Like I said, we were 10 min late, not 33, and we may have to agree to disagree on this. We do appreciate our daughter being accommodated during other times she was sick , but unfortunately our overall patient experience could use improvement.