Laura N

Review of Bacon Brothers Public House

I ve been here a few times with good experiences, ...

I ve been here a few times with good experiences, but unfortunately will be my last dinning here due to the dishonestly and disorganization of this company.
I made a reservation for 5. My guest and I checked in 30 mins early and had drinks at the bar (letting the hostess know we d be there). I checked on our table a couple minutes after the reservation time to remind her we were still there. 20 mins after our reservation I watched her instantly sit a 4 top that walked in with no reservation at a 6 person table that opened up. I reminded her that we had a reservation 20 mins ago and had been waiting for that table to open. She looked confused and said I don t see your name.. I then pointed to my name on her tablet and she then said oh sorry all I can do is sit you at this 4 top and pull up an extra chair. We did so.

We were all super excited that although their oyster roast was completely sold out that their social media director promised their customers they would offer buckets for $12 at the table and to just ask your server. This is the only reason why we choose to drive 30 mins to eat here. When asking my server she said they aren t doing that despite showing her the conversation I had with their social media person AFTER they had announced they were sold out of tickets. When telling the social media person the servers were not honoring their promotion they replied saying that they didn t know they couldn t honor it until the day off since they had more than expected (which I don t understand since they were already sold out at the point of offering buckets). No apologies or anything just gave me the run around. The server was prompt and nice, atmosphere is good and good is good, but I will never eat at an establishment that has false advertisement and disrespect from management to their customers.

They are also no longer making a lot of the meat on site which is disappointing since they are now a franchise