Zero stars are warranted for the process this comp...

Zero stars are warranted for the process this companies employee's treat customers.
I purchased a tractor from local dealer which offered attractive financing via KCC. The KCC has been deliquent in providing information and payment booklet, which they blame on Covid. I made payment as prescribed ( early in fact) and then received multiple calls regarding overdue payment. When checked into, I got copies of the check deposited into KCC citibank account but apparently not credited to my account. When presenting copies to KCC to show payment, they said they "would look into it."
I have since received calls daily regarding overdue payment! Each time rehashing the above to which I am told we'll make a note on the account. But yet the calls persist.
I've since called KCC to speak with a supervisor to get this issue settled and guess what; I get the same " we'll look into it" response as well as a load of attitude that "we're doing what we can to look into it". Really?
Never once an " I'm sorry for your inconveince" or similar response.
It seems no one in the KCC organization is capable of providing valid customer service or crediting the proper account with payment they received without an internal investigation.
As my first experience with Kubota, it has not been a good one so far and I doubt I would ever do business with them again, nor recommend anyone one else do business either.
Shameful customer service!
Should have gone with John Deere.