Sorry to say apart from the nice lobby and restaur...

Sorry to say apart from the nice lobby and restaurant things did not go well for us. We waited for a elevator but it dud not arrive so we decided to take the stairs. On doing this We nearly got stuck between a hotel door and street fire etc but the door was locked so we could not exit luckily we kept the hotel door open as it was a no return door. Went to report this but guy on the desk didn't wNt yo know and when I asked to speak to the manager he would not come out of his office. When I spoke to the consigarg about where the restrooms were I was told to go up 2 levels. When I appeared surprised she said with attitude mist hotels were like this and as this was our 7th hotel this holiday thus wS the 1st nit to have a lobby restroom.