When we arrived a couple hours early to see the su...

When we arrived a couple hours early to see the suite we reserved they said we can't see it because they're being cleaned but they said we could check in then come back at 2pm. So we checked in and suddenly out of nowhere she picks up 2 room keys directly under the counter without ever leaving and assigns us the room and says it's okay to go see it. The room was big but old and needed updating, the elevator to the room stopped working so we couldn't bring our bags up 4 floors of stairs which are outside and not air conditioned. The so called WiFi is run by first generation Linksys routers scattered in the open around the area that couldn't send the signal in the room so each guest is required to go out on the balcony to get a signal. Wired speeds tested at .56 Mbps down and .06 up in our room so doing anything quick was out of the question. They offer a paid WiFi that is supposed to be much improved so I purchased the $40 plan for 10 hours of use. It was worse than the free WiFi, it dropped every 5 seconds, literally and it doesn't improve the wired connection according to the reception desk, only WiFi. We tried to required a cancellation and go to another resort but once you check in you are required to pay for the entire stay, even if you leave, no refunds on unused time! STAY AWAY, DON'T EVEN CONSIDER THIS PLACE! Also, at night there were lots clicking sounds that came from some unknown source that lasted about 2 seconds then would come back in a random people of time which made it impossible to locate and get a good night sleep.