Joy Watson

Review of Kendall Honda

I bought a new HR-V earlier this week. Isaiah Bol...

I bought a new HR-V earlier this week. Isaiah Boles was my salesman and he was amazing. Isaiah was so kind and helpful to me. I recommend him highly. I could tell he really wanted me to be happy. The price negotiation was a little rough and time consuming but not because of Isaiah. I could tell he really was trying hard to see that I was happy. I was a bit annoyed when I was presented with a sheet indicating what the dealership paid for the car and what a great deal they were giving me. I was insulted that they thought I would believe that's what they paid for the car.. People do research and are more informed and have easy access to all kinds of information. They need to get rid of that negotiating tool. The car was supposed to be detailed inside before I left the lot. Although I saw someone inside the car doing that, maybe I was expecting too much. When I brought the car back for installation of a few extra accessories, Tammy and Mehgan were very kind even when I raised my voice about an accessory I actually was mistaken about. They were very attentive and were especially helpful. regardless. I can't remember the guy's name in the parts department but he was terrific too explaining what some accessories were that I might want to consider purchasing. Not pushy at all but I did in fact purchase several. The staff get 5+ stars but I was dissatisfied by the cleanliness of the car inside, outside seemed ok; the car wash was down so that wasn't anyone's fault. I did get a coupon for a free wash. Nick in financing and another Nick who helped me get the new car home were also exceptional. Very impressed with both. One last staff member who was great is the guy in charge of the car wash. I happened to have a chance to talk with him in the cafe. Sorry for the length of this but wanted to mention all the wonderful staff.