Janice Paradis Review of Glassmonkey
I went on December 5, 2019 with 3 other people. We...
I went on December 5, 2019 with 3 other people. We had a reservation at 7pm for a group of 4. When we arrived, we stood at the door for 15 minutes because staff were setting up half the restaurant for a Christmas party. After waiting 15 minutes, we were told we could go to the bar while we waited for a table. This has happened at other restaurants before, and usually drinks are on the house as an apology. Nope, not here. After sitting at the bar for another 15 minutes, we were told we could sit at one of the high bar tables where the Christmas party would be held. We should have left at this point, but my friend said she didn't mind.
After more waiting, someone came around to ask if we were told the specials. We said no, and she acted as if us being there was an inconvenience for her. She left WITHOUT telling us the specials! Someone else came around and finally told us the specials and took our orders. We got our food and drinks while sitting in the midst of a company function. This company party was also a stand and mingle type function, as ALL the chairs on one side of the restaurant were removed (except for ours) so it was pretty awkward. The party got really loud so a staff member said we could have a table on the other side of the restaurant soon, as another group was leaving. A few minutes later, we looked over at the table she had said was to be ours, only to see another group being seated there because the staff member forgot! We watched for another table to be free, and asked to move there when one opened up.
By the time we were finally seated at a proper table away from the party, it was 8:30pm (our reservation was for 7pm!). Not a single staff member actually ever apologized to us that entire evening. We were given a free cookie, but that was only because they were being served to the company party on the other side. There was nothing taken off our bill either.
I understand that December is a busy month for parties, so they should have told us we could not get a reservation and that would have been fine. But they gave us a reservation and then moved us twice, and it took 1.5 hours to be seated properly! We got fish tacos, steak, pasta, and sausage. The food was mediocre and not worth the price, or the wait. Highly disappointed and will not be returning.
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