I got a call from my aunt who lives in St. Catheri...

I got a call from my aunt who lives in St. Catherine s, about a Summitt Energy salesman that came to her door on Monday, July 13th. My aunt is 92, legally blind and is on oxygen 24/7.

My aunt has been using Direct Energy for many years for her hot water heater rental and maintenance contracts and has had a comfort level for years that they would meet all of her heating, hot water and cooling needs.

The Summitt Energy salesman led her to believe that she could no longer use Direct Energy for her hot water service and that he could supply her with a new hot water heater rental. My aunt was very upset with this news and felt she was in a bind.

He then told her she needed to sign a contract for an Evergreen Program and that he needed to call the office to complete the order. At that point he asked her age and when she told him she was 92, he worried her even more by saying that because of her age, the order might not go through. He went on to advise her not to mention her age on the phone and if asked, he advised her to be vague and just say she was getting up there.

My aunt was quite upset by this point and followed this salesman s instructions, again assuming that she had no choice. She signed the contracts.

When I contacted Summitt Energy on my Aunt s behalf I was stonewalled for 5 days by different customer service agents. I finally reached a Manager who insisted that her caregiver and my Aunt had to call in together to get the contracts cancelled. Finally we got the contracts cancelled.