Laurie Roberts

Review of Xero Shoes / Feel the World

Horrible experience with Xero shoes - customer ser...

Horrible experience with Xero shoes - customer service is impossible to get ahold of and the sizing is ridiculous. I ordered an 8 with 2 day shipping to get them before a Moab trip and they were way too small even though the company said they resized them to be true to size. When they were way to small I express ordered an. 8.5 which were WAY too big, literally swimming in them. More like a 9.5. I emailed them letting them know the issue and took forever to hear back and when I did they said they wouldn't refund shipping because they know how challenging it is to "size shoes online" the challenge isn't sizing the shoes, the challenge is Xero shoes with inconsistent sizing and awful customer service. Maybe they were good at one point, but would not recommend ordering shoes from them anymore at risk that you'll be stuck with them and no one to help.