Planned staying here for 3 days for a ski trip, fi...

Planned staying here for 3 days for a ski trip, first room was smelling like smoke and looked like it was a 70s theme when that was not what I was looking for, apparently they say this was renovated. Obviously this building wasn t renovated much. After that they let us switch to a new room, much better. We wanted to change rooms. 5 minutes later, we get a call saying we are getting charged, if we leave, and customer service is horrible. Also, no laundry machine. EDIT: This was our 2nd time staying, it was the Evergreen building that we were not having a great time in. Besides that this hotel is great. But I am giving a 1 star for this specific building, the Evergreen building.