Just warning people not to order Online because it...

Just warning people not to order Online because it's really bad. Didn't receive order, phoned, they say they will get back to me, nobody does. I email, then phone again, they can't even give a reason what went wrong, just said it was dispatched 3 days ago. Strange, because it was suppose to come straight to my door. I have read a few complaints, these Online problems have been going on at least 4 months now, if something does'nt work, stop the Online completely until its fixed, why are you doing so much brand damage?