First call, got connected to SSQ but then got disc...

First call, got connected to SSQ but then got disconnected in 10 seconds. They didn t call me back. Claimed there was a power failure at their tower.
So I call back. This time, the SSQ agent did up my profile as if he didn t have all the info I punched into the Kanetix site. Sure enough, the price came out $200 more! I complained (loudly) and they re now recalculating .
Something is very wrong with the platform if this can happen. I am a VERY unhappy customer at the moment.