Renee Locklar

Review of Medical Clinic of Houston LLP

The Billing group treats patients as adversaries. ...

The Billing group treats patients as adversaries. In reviewing an EOB from February, it showed I did not owe a copay. Yet in the four months since, Medical Clinic Billing did nothing - neither refund my copay nor appeal the EOB.

When I called to request a refund of my copay, English, the billing rep, asked me "How is the Clinic supposed to get reimbursed for line item [xyz]?" I said my EOB says I owe nothing and want a refund of the copay. She put me on hold then came back and said they were resubmitting the claim. No refund.

I then spoke with the Finance Director, Stuart, who was also less than cooperative. He refused to refund the copay because the Clinic would appeal the claim. Despite his billing dept not doing their job back in February (neither refunding my copay as the EOB indicated nor submitting an appeal), he refused to acknowledge his department is not doing their job. He blamed Dr. Williams for the error.

Stuart acknowledged the error was the Clinic s, yet refused to refund my copay on the chance that the appeal will result in my owing the copay. I believe this behavior is unethical.

Kelsey Seybold runs their billing department better.

Business Management
Ms. Karen Rainey
Mr. Stuart Akeson, Director of Finance
David Glassburn, Director of Finance
Ms. Karen C Rainey, Executive Administrator
Ms. Karen C Rainey, Executive Administrator
Mr. Martin R White, Managing Partner

Medical Clinic of Houston
1701 Sunset Blvd.
Houston, TX 77005-1709