Jessica Cross

Review of Gale Toyota

I bought my Prius here, but I don't recommend them...

I bought my Prius here, but I don't recommend them at all. I went to get my oil changed last weekend. I was quoted $53 over the phone. When I showed up for my appointment I was told the cost would be $89.

The woman working refused to honor the quoted price. Apparently I was expected to pay close to twice what was quoted to me. Then she started to tell me I must have misunderstood the person who made my appointment or I didn't specify synthetic oil. I did.

This is what's called a bait and switch. It's completely underhanded and shows a lack of integrity of this dealership.

Go somewhere else. There are plenty of Toyota dealerships out there. Maybe they have better customer service skills.

I will not purchase my next car here. I will tell all my friends to go elsewhere. Nor will I ever bring my car here for service. I'll take my money to a place that honors it's quotes.