Everything works well enough, but when you have a ...

Everything works well enough, but when you have a problem they make it extremely difficult to reach them. I can't login to the website. When I phone the number for billing on their invoice, they ask for my ID and send a pin to my cell phone, which I never receive. They then put me on hold forever (longest I waited was 32 minutes before I gave up) while telling me to use their website - the one I can't login to. The switchboard number on their website contact us section doesn't work, and I can't find an email address to use either. I even tried calling sales, which asks if I want to leave a number... But the machine only seems to be able to take 9 digits (phone numbers are 10).