Very different from when I stayed a few years ago ...

Very different from when I stayed a few years ago to attend a Hawks basketball game. I had a great experience then. Maybe because we were on the North wing last time. Recently we stayed on the South wing and it was terrible. The room was not up to par. The elevators were broken, therefore if you didn't feel like waiting 30 minutes for one, you had to take the stairs, with luggage and all. Then after paying $45 for parking a night, we had to wait an hour for our car because, according to them, they parked our car in the overflow garage. Others who requested their car way after we did got their cars way before we did. We almost missed our reservation because of this. What a way to end a birthday weekend! Will never stay here again!