Raimundo Talamantez

Review of Eskridge Lexus of Oklahoma Cit...

Had a very poor experience with this dealership an...

Had a very poor experience with this dealership and the service department. We set up an appointment for our RX to have a new key programmed last weekend. We were told that the key was in stock and the service would take around an hour to be completed. Long story short, after the car had been there for an hour and a half, they finally let us know that the key was NOT actually there and that we needed to come back another day because now they have to order the key. We were told that service would make notes of this and that when the key arrived they would make us a priority. We called back to schedule the service and they said that we now would have to be a "walk in" because they are now booked up for appointments. Not exactly what I would call world class customer service or a focus on finding resolution for poor service.

I have 2 stars because we did have a good experience with a battery once before and 2 of the 3 people we have talked to seem to care