Alex Hanna

Review of Hagerstown Ford

I held my tongue whenever your establishment charg...

I held my tongue whenever your establishment charged me $150 for troubleshooting my rear defog and you just told me it worked which means you charged me $150 to press the rear defog switch in the truck (by the way, it still doesn't work when it's cold). But it is entirely unsafe for your service department to crank their impact wrenches to 11 when applying the wheels to a vehicle. I was using my impact wrench today and could not get a single lug nut to budge on my front wheels(your department was the last to touch my wheels). After standing on my tire iron, I managed to loosen the lug nuts only to find that the wheel would not budge. I pulled, kicked and, finally hit the wheel with a rubber mallet approximately a dozen times to work it free. If I had not been at home but instead by the roadside during this problem, I would have been at the mercy of roadside assistance which should not be the case for a simple flat tire. I suggest you reevaluate your current shop practices to ensure that you're providing customers safely maintained vehicles.