Tom

Review of Mueller Services

The mortgage company I used to refinance my mortga...

The mortgage company I used to refinance my mortgage used Mueller Services to do a property condition report on my home. I paid for the service using my credit card but ended up paying twice as much when an appraisal was also needed in addition to the condition report. I called Mueller Services to get an explanation and after a very long wait and a couple of rude conversations they hung up on me. The mortgage company reimbursed me for the appraisal cost at closing. The Mueller agent was very rude and inflexible as to the times he would agree to meet me at my house for the site visit. He showed up one day unannounced when I was not home, started knocking at the door and scared my children. In the end, although the housing market was still on the rise, they appraised my house for far less than it had been appraised two years prior, which caused me to require PMI. During the site visit, they took several pictures of an old sub-pump in my basement that I was in the process of replacing. The pump had only turned on one time in the 14 years I lived there during a bad storm. It still worked but it was getting old so I was replacing it. I asked the agent why he was taking so many pictures of the pump and he said it was very important but would not tell me if it would have a negative impact on the site visit.