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Daria Wolska

4 years ago

I have to complain hier because i can not finde E-...

I have to complain hier because i can not finde E-Mail to contact the Hotel.

Me and my partner were staying at the Hotel one night from 6th April to 7th April. In the short time happened something i would never expected from service of 5 Star and expensive Hotel ( we paid 600 $ for one night).
The Frontdesk agent, HER NAME IS PILAR, she seemed to be nice, we arrived to the hotel and she was the one who makes the check-in for us.
My Partner comes from Egypt and she also so i told to them they can speaks for moment Arabic, i understand a little. And they spoken, she gave us a nice room an i thought she is ok. But nothing more wrong !

next day we made check out and the fortuity wanted she will do this for us. So she did not talk to me at all, just talkt to my Partner and just arabic, it would be ok, but the moment we wanted to live, she tells him, she wants to give him her E-Mail in case he needs something, he thought maybe she wants to give him a official E-Mail because he told at the first day we will for sure come back to the hotel, but

SHE GAVE MY PARTNER HER PRIVATE PHONE NUMBER !!!!

she wasn't ashamed and she did it in my presence, she quickly squeezed her card into his hand.

what a disrespect for me as a woman and a hotel client.

i was shocked ! ! This is degrading me as a woman and as customer !

I am sure this woman is looking for man with money and she is definitely using her job for tried to finde someone.

her behavior is ridiculous and disgusting.

I didn't complain to her right away because I didn't want to make a scene.

but it's been two days and I'm still upset about it.

so I decided they had to take steps to get this girl to be instructed that the workplace is not a disco where she can flirt with men.

After the situation my partner quickly gave me a card and told me to throw it away, but I didn't. later he didn't even want to go to the reception when we needed the key to the refresh room. even he felt scandalous about the situation.

The hotel is great and really worth recommending, you will find there music and young people and great restaurants. But unfortunately, this situation has destroyed all the good memories of this place.

I don't think our case is the first or the last when this girl shows disrespect to a woman by flirting with her man.

I expect the HR manager to teach her how to behave in the workplace.

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