Bucky 21

Review of Parks Motors

I write this review with some embarrassment as how...

I write this review with some embarrassment as how much that I believed from this dealership and lack of homework regarding my new Jeep purchase. This will be lengthy but please read all the way through. I will let you be the judge based on my overall experience.
1) In accurate odometer reading: The paperwork I signed stated the Jeep had 312 miles on it. Upon further review when taking it home it actually had 3012 miles. They would not let me have copies of signed paperwork so I had to find this online at their dealership website. I located the stock number by finding an old invoice in the glove box while looking for the owner s manual (which was not there). This invoice had a lot of information on it that I am sure they didn t want me to see. This included their purchase of this truck from another dealer that was thousands less than I paid for. Also, it included the name of the salesperson who apparently commuted back and forth to Oklahoma, thus the high miles on this new truck.
2) Paperwork inaccuracies: I ended up going back and forth to this dealership due to their negligence on such things as my full names and odometer corrections. Throughout this process they would always tell me we will send you the paperwork why I wonder .
3) No sticker that detailed price and options on the truck: They told me this was loaded with all the latest technology advances. The biggest feature I wanted was Apple Carplay, which I was told had it. But guess what, it didn t. I only found this out because I researched this truck online admittedly a huge mistake on my part as to after the fact. I can only assume this was the plan to not let me see the sticker and hope I would take them at their word.
4) Warranty inaccuracies: A huge emphasis was to get me to sign for the extended warranty. Again, with no paperwork I could obtain until several weeks after. During the sales pitch I asked them what it covered and was told everything but tires and brakes. But, when finally reviewing the long awaited paperwork that was not the case.
5) $400.00 county sales tax: Word to the wise if you live in a different county you will pay the difference. So in my case, living in Wichita and purchasing in Augusta that charge is $393 So I paid $892.00 to get my tags . Not their fault, but the folks at the DMV were frustrated by this dealership not be upfront on this.
I should have be more diligent in my research of this dealership and it practices. They do not want to give you paperwork, for the reasons stated above. The words they state and what is in writing do not match.
You may say I got what s coming to me for my lack of homework. Again, I am embarrassed to describe all my mistakes in detail but hopeful this prevents someone else from having the same problem. FYI- They gave me free oil changes with my purchase, I will not even let them do that for me after this experience. I should have walked away something I will pay for over the next 6 years throughout the life of this loan. Please find somewhere else , stay away from Parks
Updated : I just wanted to add to this review. I was so disgusted with this entire experience I decided to go straight to the owners of the dealership. They were pleasant and gave me to their GM. He was also pleasant and was willing to look into the situation and we arranged the he would install Apple Car play if I paid for the product. I was not thrilled by that proposal but did agree. Well , this started on April 1st and we went back and forth for now 2 months. I fell into another one of their traps , he had excuses like he was waiting for his parts department to get back to him and one of his sales people fell ill and on and on. I took the bait like an idiot and said I understand blah blah. Well, like I said, its been 75 days since this "agreement" and true to form I hear nothing. Moral of the story same as usual promises never kept . Went to another dealership because of my lack of trust for these guys. THE OWNERS ON DOWN MUST HAVE A COMPANY MISSION STATEMENT TO SCAM CUSTOMERS .