I went to this facility with my girlfriend. We wer...

I went to this facility with my girlfriend. We were allowed entry, my girlfriend went to go get some air. Upon re-entry a new set of front desk workers were their. They denied her entry with the same card, and were very rude the entire time. My girlfriend being upset with how she was being treated was preparing to leave. They denied giving her the card back and forced her to leave the premesis under a rule of the ymca that doesnt exist. I recieve a call while playing basketball being told the situation. I come down to speak with my girlfriend. We decide to write a report about Heather and her unacceptable customer service. We speak with the GM who promptly states she never acts like that. We ask about the policy and are told theres no actual rule but its more of a guide line they follow. We initially came in to write a report about the matter but were never given the paper work to actually report it. I hope this matter is addressed soon so no one else has there personal writes violated and wont have to be disrespected in this manner again.