Joey's has a good atmosphere and good food, but th...

Joey's has a good atmosphere and good food, but this particular location was quite disappointing. My friend and I both ordered the New York steak among other items -- one medium and one "medium well but closer to well done". The former was fully red with blood gushing out, and the latter was pinkish red with drops of blood as well. We pointed this out to the server and she even guessed that the almost well-done steak was supposed to be a medium. She informed the manager, who came to talk to us and had the kitchen cook the first one a bit more and switched the second steak completely. While we appreciated this gesture, our meal turned into an unnecessarily prolonged ordeal where half our time there was spent waiting for our food to be properly cooked and picking at cold fries (not to mention, I've never tasted such a raw piece of meat ever in my life so this was quite nauseating and upsetting). We were hoping for an enjoyable but quick meal as we have work early the next day, but sitting around and waiting for something that should have been done right the first time was very annoying. And the fact that they kind of just shrugged it off with nothing more than "Sorry about that, here's a new steak almost 20 minutes later" shows us that they'll only do the absolute bare minimum to remedy the situation and not actually try to ensure that their guests are well taken care of.