I am absolutely disgusted with The Goring Hotel. I...

I am absolutely disgusted with The Goring Hotel. I called yesterday to advise I would be unable to attend afternoon tea today due to heavy snow and an extremely painful attack of heartburn (I am heavily pregnant). I was told to call back this morning to speak with the afternoon tea manager, who "may be able to waive the 48 hour cancellation policy" and henceforth I called back at 9am this morning as requested.

On speaking with Emma, I was politely told that as an exception she could rebook me for a future date. Unfortunately with two children, a full time job and the approaching arrival of baby number 3 it's not always possible to commit to a date without having arranged school pick up, nursery collection, annual leave, or when indeed I might go into labour.



I fully appreciate that when I booked I accepted the 48 hour cancellation policy and merrily handed over my card details in good faith. However what I have been left with is a sour taste in my mouth (to add to the burning acid in my chest). I will grudgingly attend afternoon tea at the Goring Hotel since I have paid for it, but I will never recommend it to another soul, in fact I will actively discourage anyone I speak to from booking anything with them in the future, and I talk to a lot of people. Bad business Goring Hotel, very bad business.