Neetal Timble

Review of The King Edward Hotel

We stayed here as a family for 7 nights from July ...

We stayed here as a family for 7 nights from July 1st to July 8th. It started out well with the check in process was smooth and efficient

Before I describe our experiences, I want to mention that it is good to have the loyalty rewards program before your stay so you get free "Deluxe Internet" and 2 beverages delivered to your room which is a good benefit.

I also would recommend other breakfast restaurants within walking distance such as "Sunset Grill" for affordable and quality breakfast option instead of shelling out $29 for breakfast at the Victoria restaurant.

Room:
We had deluxe King Bed and we had requested. We requested Mini Fridge which was placed in our room before our arrival and we had requested high floor which was also obliged. The Room was well furnished but we noticed that there is no Privacy lock in the Bathroom. The lights in the room are also inadequate creating several dark spots. There are lights on the nightstands and the table but there are no ceiling lights in the room which is odd.

Amenities:

We had major problem with the WIFI as it keeps on dropping every few minutes and our call Phone data was getting used which is not ideal as it costs extra for people coming from USA where the cell phone carriers like Verizon has 0.5 GB/day data cap on Travel Pass. So it did hurt us when we were in room and our Cell Phone data was being utilized.

Service: The service is pretty good especially the Housekeeping and the restaurant/bar - Consort bar where we ate one night. We didn't use the Victoria restaurant for breakfast or afternoon tea.

We did had trouble with one front desk person - Roxanne who was rude every time we spoke with her regarding questions we had.
Also we heard open berating and mocking of the valet/front door attendant by the staff manager in front of the hotel guests including myself on Saturday July 6th at around 7:15-7:30 pm. This is not something we are used to USA an open chiding of its staff in front of the hotel guests, so we were surprised by the unprofessional behavior exhibited by the hotel.

We also were asked to do 6 day check out and than 1 extra night separately for some reason, I have never heard of this but it seems OMNI's system losses the Credit card information after 6 days which is very strange and would like to have been notified upon check in.

Overall it was a pleasant stay in a central downtown setting. It's certainly not walking distance to CN tower,aquarium and there are quite a few panhandlers around the street corners here so not the safest setting to be walking especially at night.