warmigusto

Review of John L Sullivan Chevrolet

I originally was given a quote by one advisor over...

I originally was given a quote by one advisor over the phone to replace all the glow plugs in my Express van, when I took the car for the same repair, the advisor on duty denied the quote and gave me another quote $100 dollars more, even when I explain to him about the other estimate, he refused to acknowledge it. I guess my mistake was to assume the quote was in my service file and not to call back the other advisor.
First time I had this disappointment in this dealership, but it sure erases the previous experiences I had. 'Customer service' should be replace with 'Customer $$'
The work performed was good, no complains there. That's the reason for the 2 stars.