Bri Axtell

Review of Tom Kadlec Honda

I am not one to write a review, good nor bad how...

I am not one to write a review, good nor bad however, after my experience at Tom Kadlec Honda & many thoughts of should I or should I not write a review... I m doing it.

This was my first big purchase I have made, so I was hoping it would be a good one.

My first encounter with Neal was unprofessional, however, I blew it off because people have their days, I get that.
Nonetheless, the next multiple encounters, were even more unprofessional.
The last encounter that tipped me over the edge to essentially write this review, was the fact that I felt like I was not being taken cared of as a customer... I went in while my car was still under full warranty to discuss a piece of trim that wasn t sitting properly by my windshield. I was thinking I could somehow get a new part ordered or the resources to do so instead, Neal, took a steak knife to my car in hopes of fixing the part himself, meanwhile, took chips of paint out of my car & wrecked the trim, it had to be taped down (my dad helped me until I could get a new part ordered). I felt extremely violated. He proceeded to tell me how this was not his problem since I bought a Toyota car from a Honda dealership. I had to order a new piece of trim myself.
As a nurse, this is not how you take care of your customers. I have lots of friends & co workers that are thinking of purchasing new vechicles & I am 100% not recommending Tom Kadlec.