Neil Sears

Review of Los Angeles LGBT Center

I am hopeful the center will get its act together....

I am hopeful the center will get its act together. So much so that I ve joined the client advisory board but every encounter I have with the center results in huge amounts of my time being wasted. The main reason as I see it is: First, because the delivery system from call center to decision maker requires 4 steps and there is no accountability. Second, after your doctors appointment there is no fast track line to make your follow up appointment or other request and you are sometimes required to wait over an hour to book your new appointment because your status has changed from having an appointment to wanting an appointment so that keeps you at the bottom of the que. Third, because the pharmacy operates on a DOS based system the orders your doctor puts in after your appointment do no start any process. You must walk down in person and tell the pharmacy to convert the order from your doctor to a actionable order to fill your prescription. State law allows a nurse to take this action for you however because of the delay mentioned in #2 above it could take up to an hour to be called to the counter to even ask for the nurse. I encourage everyone to take the time and file grievances with your individual insurance company not to hurt the center but so they will be forced to look at the way they operate and make the correct changes! Remember the center is for the LGTBQ community, those that work there work for us.