I have now been waiting over 3 weeks for a refund ...

I have now been waiting over 3 weeks for a refund on my money for not one, but TWO mistakes they made on their end for my nbn set up. After countless "someone will get back to you in 24 hours" and promises that they would, which they never once did, I was told my money would be back either yesterday or the day before, and it still isn't. I was given the run around constantly but they wanted me to pay AGAIN to have it set up. Their customer service is terrible and unreliable, I will never go with them or recommend them to anyone else.