I have had this service for about a year and they ...

I have had this service for about a year and they hooked someone else up in my apartment to my internet. Typically when I have issues I just wait a day and it goes back to normal, well this time it did not. So i called into the service help desk. Put in a work order and they said someone would be contracting me within the hour to set up an appointment to come fix it. Well 3 hours later and no call so I called them back. Now i have to wait till tomorrow for them to come fix it, leave work when they call so they can get into my apartment. So now 4 days without internet, customer service that does not stand by what it says it's going to do, they caused the issue and now I have to take time off work. I feel in instances like this a good customer service when it is the company's fault should work better on accommodating the customers hours and be over right away to fix the issue. But when I called to get their service they were over here hooking things up before I hung up the phone! Probably going to start looking for a new provider.