Regan Horton

Review of Lewisville Volkswagen

Not a good experience with both cars I purchased. ...

Not a good experience with both cars I purchased. In 2012 I purchased a pre-owned CC and I had continuous problems with it. Shortly after the warranty expired the timing chains went out which meant I had to pay for it. $1700 to $2000 was what they quoted me. Spoke to a manager and he said he would work something out with me. So I make the trip up there and they are offering to sell me another car but only gave me a trade in value for my broken down CC. I was lied to on the phone to get me in there. So my options were to spend almost $2000 to fix a car that has had one repair after another or purchase a new car. I felt like they could have at least taken some responsibility for a crap car they sold me, but instead they made even more money off of me because they knew I didn't want to spend the money to fix the lemon. It's a horrible way to treat a customer.