Matt Giampetro

Review of Royal Sonesta Harbor Court

This is the worst experience I have ever had. I wi...

This is the worst experience I have ever had. I will never be staying at this hotel ever again and suggest no one else to stay there. The customer service was absolutely horrendous. I called after the day of check out to see if I left anything in the room. The only number that is available to call is an 800 number that directs me to a hotel service. Not only did I get put on hold for over 4 minutes but the guy asked for all my hotel information to just say that I have to call the hotel... He transfers me over to the hotel to be put on hold again for over 5 minutes just to go through the process again. This is poor customer service and I advise everyone to not stay at this hotel ever.