Twice we tried the Pour House over the last few ye...

Twice we tried the Pour House over the last few years and twice we encountered poor service. We just cannot get to the point where we are served food. Last night, we left after waiting an hour for appetizers. They were not even busy. We watched multiple waiters and waitress walk past constantly, the bartender was standing directly in front of us behind the bar, and possibly a male greeter stood mostly greeting by the restrooms near us elbow bumping and saying hello s. We were very invisible in plain sight in our booth. My husband has worked in the service industry for 25 years and has managed bars and restaurants here in town and this is the only restaurant where we have encountered this anomaly.
We have lived in the South end of Bend for 22 years and this is the only restaurant we do not patronize.