J

Absolutey horrible experience. 6 months now for th...

Absolutey horrible experience. 6 months now for this whole process. My wife and I drove 4 hours down to this place and ordered a bedroom set on FEBRUARY 15, 2014. we were informed that delivery would be 4-6 weeks. After we made the initial deposit, we were then informed that the dresser was on back order. We received everything but the dresser finally at the end of April. The chest of drawers arrived DAMAGED. They said we could keep it and they would order another chest and pick up the damaged one when they deliver the new one plus the original dresser.I never heard anything back from them until i finally called them on JUNE 15 to ask the status. They told me that the last two pieces had arrived on May 30 and asked if i would like to schedule delivery. and it would be another few weeks. Today is JULY 17 and they are delivering the last two pieces today between 2-6 p.m.. Called multiple times and left many messages for management. No manager would ever take my calls or ever call me back in response to multiple complaints. The only ones who will answer are the people who take the payments over the phone and schedule delivery. Once they've got your money, good luck ever contacting anyone.

Comments:

No comments