Michael Newbury

Review of Steel Roots

This has been the WORST CUSTOMER SERVICE experienc...

This has been the WORST CUSTOMER SERVICE experience I have ever had to endure.

There is no way to score ZERO STARS so I am having to rate it one star. I strongly suggest you look elsewhere and avoid this company at all costs.

First, they tell you to wait the 2-3 week delivery time before contacting them, that is just to buy them time as they clearly don't have the capability OR the intention of keeping to their stated delivery times.

Second, be WARNED, once you place your order it is IMPOSSIBLE to go back and review for order status or details, so you're left TOTALLY IN THE DARK as to what is happening with your order.

THIRD, When you have to contact them to chase your order (and you WILL have to chase it), you CANNOT call them, their customer service, and I use that term in the loosest possible meaning, even states if you call the number on google it will just direct you to their email. They probably do this because they will simply be inundated with complaint calls.

Fourth, when I finally received my order it was most definitely "NOT AS DESCRIBED" on their website a "Reclaimed Wood Custom Tree Of Life Monogram". The closest thing to reclaimed wood was the cardboard packaging it was shipped in.

Now I am going to have to go through the whole EMAIL ONLY CONTACT process to try and actually get what I order over 7 weeks ago.

PLEASE PLEASE PLEASE..... do yourselves a HUGE FAVOR..... SHOP ELSEWHERE.....

I will be contacting them today (by email of course) but doubt I will not hear an answer for at least a week.