I needed recalls done the first appointment was 3 ...

I needed recalls done the first appointment was 3 weeks away so I take it in for my 9 am appointment it was suppose to be done at 5.30 pm they called and said the had to overnight the part should be done the next day Wednesday no call. Thursday they said I could pick it up at 5 30 but I didn't get a loaner car so I have to find a way to get there. Now it's Saturday morning called 6 times to find out if I could pick up my car no answers. I called BMW pleasant grove find out if the service is open they answered right away. I feel like with 3 weeks notice for a recall part that they should have it for your appointment. Buy and service your BMW's at pleasant grove. To be fair their service representative did keep me informed with messages and they were honest and explained my cars issues well.