This past Monday and Tuesday Appleton Campbell ins...

This past Monday and Tuesday Appleton Campbell installed a new Carrier HVAC system in our home with a steam generation humidity capability. This is the third major appliance/system that we've had installed. First was a hot water heater about two years ago then a Carrier attic heat pump/air conditioning system. In each and every case, the Appleton Campbell technicians were first-rate, carried themselves professionally and did an excellent job beginning with Davey coming to our home, keeping the old system operational until a new one could be installed and providing my wife Susanne and I with alternative systems with the pros and cons of each. Then in the terrible snow storm last Friday, Mike came to our house and took measurements for fabricating the sheet metal parts and requisite duct work. I'm sorry, I forgot his helpers name. They had to leave because the roads became treacherous, but, in fact, he was able to secure all the information he needed before returning to Warrenton. On Monday, Paul came and was accompanied by Mike and Danny. Again, I can't stress enough how professional everyone was. Paul was busy dismantling, while Mike was doing on-site fabrication and installing duct work. Danny was busy on the patio assembling the new furnace. I am responsible for some seventy technicians working in VA Hospitals and clinics in the eastern 2/3s of the country, so I recognize and appreciate economy of effort and I appreciate neatness (almost as much as my wife) and the courteousness they show to the veterans and the clinicians. The men kept the work space always neat. After Mike completed his work and left for Oakton, Danny went to work putting PVC drains in place while Paul was installing a new 3/4" gas line replacing the 1/2" old inadequate one. Then Paul crafted a intake exhaust crossover from 2" and 3" pipe, connectors and elbows. After completing more wiring for all the components, Paul fired off the Furnace. Voila, heat. We discovered a faulty UV lamp (reject out-of-the-box) and he told me that would be replaced. The next day, Tuesday, Paul came back with Jesse. Jesse was assigned installing the air conditioning unit outside and charging it appropriately and setting it on a level plane on the provided platform. Once the low voltage wiring was completed and tests completed the crew (Paul and Jesse) then fired up the unit and test the heat and AC. Everything was copecetic. The gentlemen then gave my wife and I a tutorial on the thermostat usage for heat, cooling and the humidifier. Paul, having completed the paperwork for the Fauquier County inspector, showed me where it was for when the inspector comes. We passed on learning about all the modern settings for now. Again we policed the area for any missing parts, tools or debris and the fellows went on their way. Today, Wednesday, Mike came by with a replacement UV bulb and installed it. We kidded him about how handsome he looked in the brochures. I cannot say enough about the professionalism, courteous behavior and simple caring about the job they all do. Thanks to all involved.