The staff and service was a 5! They were friendly,...

The staff and service was a 5! They were friendly, helpful, and professional. The food was a 4. I was quite surprised how good the food tasted for an all inclusive hotel. Only downside is all restaurants had the same kids menu and the fish options were so-so.
But why I gave a 3 overall rating is the following. 1. We lost power 2. The fire alarm went off 3. There were ants in our room 4. We lost water and could not take a shower. 5. I got a UTI probably due to their pool and it was so bad I needed antibiotics. So overall I would not recommend this hotel and I will not be returning. Especially for the nightly price we paid.