I used them when refinancing my house and was told...

I used them when refinancing my house and was told my funds would be deposited on a certain day. When they were not I had to call them to find out what was going on. I was told I needed to go down and initial some paperwork again due to the holiday. I got to the office on my lunch and the front desk gal was polite but had no clue what I was talking about then had to look up my file. I had to call the office again to confirm nothing else was needed and was told the funds would be there by end of day. Here I sit with no funds in my account! Extremely unprofessional that I had to reach out on something they should have caught days ago and then to be lied to again about when things will be deposited!