The room and hotel were quite nice. But, the staff...

The room and hotel were quite nice. But, the staff made us feel unimportant from the second we arrived. I felt like an inconvenience to everyone who greeted me. The person who took my luggage wasn t accommodating at all and made me feel rushed. The person who checked me in became visibility flustered when I walked up and he was struggling with the computer system. That attitude was passed onto me throughout the interaction. I was bluntly told that I couldn t have late checkout and that I would have to pay extra to park for an extra couple of hours to finish attending the event AT YOUR HOTEL. I feel like your hotel tried to squeeze every dime out of me possible. No complimentary water? No complimentary wi-fi? I would expect this type of extortion out of a cheap hotel... But, not out of a supposedly nice hotel. I don t get gouged like this when I stay at the Ritz, Marriott, Hyatt, or Doubletree! And their staff doesn t treat me poorly either! I understand that the hotel was busy this weekend, but that s no reason to treat your guests like this.